FAQ /

01.

WHO IS T TOTALER?

T Totaler is a small family business, led by Amber and Paul who live and work on Gadigal Country in Marrickville in Sydney’s inner west. Learn more about our tea story here.

02.

HOW LONG HAS T TOTALER BEEN OPERATING?

 

Ten years, beginning in September 2012.

03.

WHERE IS THE TEA BLENDED AND PACKED?

Small family business in Marrickville

04.

WHERE IS YOUR RETAIL STORE

We’re in the Sydney CBD between Pitt and George Streets in the Galeries. It’s near Town Hall station, across the road from Queen Victoria Building on street level. The address is: 26A Ground Level the Galeries, 500 George St Sydney. Find out how to visit us here

05.

WHEN IS T TOTALER OPEN?

Monday- Wednesday: 10am - 6pm
Thursday: 10am - 7pm
Friday: 10am - 6pm
Saturday: 10am - 6pm
Sunday: 11am - 5pm

06.

DO YOU SERVE TEA AT YOUR TEA SHOP?

Yes! We have a takeaway menu that includes chai lattes, tea lattes, tea infused hot chocolates, loose leaf brews and iced tea. 99% of our menu is also vegan if you choose one of our milk alternatives so there is something for everyone to enjoy.

07.

CAN I BUY GIFTS AT YOUR TEA SHOP?

We have a large range of gift options in our tea shop. From hand made local ceramics, tea ware  and customisable gift boxes to help create the perfect gift just right for you. We specialise in Australian grown tea and local hand made gifts perfect for a loved one. We look forward to you visiting us here.

08.

HOW LONG DOES DELIVERY TAKE?

We ship with Australia post, and it usually takes 3-5 business days but sometimes there are delays beyond our control. Express is an option for an extra $8 if you need your package to arrive quickly.

09.

HOW MUCH IS DELIVERY?

Delivery is FREE on all orders over $30. Express Post is only $8 so you can get sipping quickly.

10.

HOW DOES THE TEA COME PACKAGED?

We only use compostable or reusable packing, everything is sent as a gift so there will be no receipts in your package. Reciepts are emailed to you. At check out you can add a custom note if it’s a gift which we will include in the package for you complimentary.

11.

WHAT KIND OF PACKAGING DO YOU USE?

We only use compostable / recyclable packaging in our products and your order. All bags are compostable, recyclable black matte cardboard box, we use special eco compostable refill bags, the glass jars and test tubes are wrapped in cardboard eco wrap.

12.

WHAT IS TEA?

Tea is an evergreen shrub native to East Asia - its scientific name is Camellia sinensis. It has a stimulating effect on humans due to its caffeine content and depending on how it’s cultivated and prepared, has a vast array of flavour profiles created by pouring water over the cured leaves. Try our tea today.

13.

WHAT ARE THE TYPES OF TEA?

Generally speaking there are four categories of tea: black, oolong, green and white tea. All come from the same shrub, the camellia sinensis plant. It is the region in which it’s grown, as well as how the leaves are processed, that determines what kind of tea is produced.